Harry & David Reference Slide

Harry & David Reference Slide from SAP Service and Support

 Harry & David Reference Slide

1. 1. © 2015 SAP SE or an SAP affiliate company. All rights reserved. Harry & David: Managing the Holiday Warehouse Rush with Help from SAP® ActiveEmbedded Company Harry & David Headquarters Medford, Oregon Industry Retail Products and Services Gourmet food and gift baskets Employees 8,000 Web Site www.harryanddavid.com Objectives  Meet demands of the holiday season without additional staffing  Improve warehouse system performance  Increase warehouse accuracy Why SAP  Already was an SAP® software shop  Has an IT staff that is highly skilled at supporting the SAP Extended Warehouse Management application  Believed SAP would be seriously invested in making the new solution do what was required Resolution  Engaged SAP ActiveEmbedded services  Followed recommendations made by experts from the SAP Active Global Support (SAP AGS) organization  Employed the integration validation methodology from SAP AGS Benefits  Operated smoothly and without issues throughout the holidays  Improved warehouse performance  Fulfilled all orders without having to increase headcount “The SAP ActiveEmbedded team’s integration validation methodology is definitely the way to go with challenges like those we faced. An expert with a direct line to development was right here the whole time.” Heather Bothern, Manager, SAP Applications, Harry & David 37672 (15/09) This content is approved by the customer and may not be altered under any circumstances. 99%+ Warehouse accuracy, up 15+ percentage points >50% Faster put-away confirmations 70% Faster delivery replications