Simplify Complexity and Drive Value thought the Cloud

Simplify Complexity and Drive Value thought the Cloud from SAP Service and Support

Simplify Complexity and Drive Value thought the Cloud

1. 1. RUN SIMPLE SAP Service and Support offerings Simplify Complexity and Drive Value through the Cloud
2. 2. SAP Cloud Services Suite: Simplify Complexity SAP Cloud Service & Support Companies are thinking about the cloud and realizing there are benefits to transitioning some solutions to a cloud deployment. Despite the cost, simplicity, and scalability benefits, companies are also concerned about the potential complexity of managing a hybrid environment of on premise and cloud solutions. How can you move ahead if concerns of complexity are keeping you back? How can you make sure the cloud actually simplifies your world rather than complicates it more? That’s really the worry in the back of the minds of the CIOs. That’s one more spinning plate to manage, another technology solution that could provide me with less accountability to the business and put my job at risk. SAP Services and Support helps alleviate these concerns through a holistic engagement that brings together and simplifies on premise and cloud solutions.
3. 3. THE OBJECTIVE Address a new era of unprecedented change through simplification and innovation
4. 4. Enable Rapid Innovation with an Integrated Services Platform Staying ahead of business innovation requires an integrated, robust service platform as much as it requires strong products and technologies. Through a reliable service platform for rapid innovation and support, you’re able to cope with business complexity better because you’re able to adopt technology changes. Walk through the business case for business complexity. BUSINESS COMPLEXITY • Complex business processes • Complex decision making TECHNOLOGY • Mobility • Cloud • Business and Social Networks • Internet of Things • Big Data BUSINESS INNOVATION • Process/Decision Optimization • Business model evolution, expansion and re-invention CUSTOMERS • Consumerization • Empowered and Informed SOCIETY • New Global Middle Class • Population Migration • Sustainability • Cities 2.0
5. 5. Uncover Opportunities and Drive Change Services Reveal Opportunities, and Drive Change TECHNOLOGY • Mobility • Cloud • Business and Social Networks • Internet of Things • Big Data To effectively leverage technology, these technologies need to work together on a consistent framework. SAP Service and Support brings together these technologies on a stable and reliable platform – and not treat cloud as a stand alone offering. MOBILITY 81% of CEOs think mobile technologies are strategically important for their business.4 CLOUD $85 billion growth in cloud-based software as a service (SaaS) will continue at 20% each year through 2018, when the global market could reach nearly $85 billion.5 BUSINESS NETWORKS 40% Growth in adoption of business networks in next 2 years2 1 ScienceDaily. ScienceDaily, 22 May 2013 2 Technology Adoption Report: Business Networks, Ardent Partners, 2014 3 Internet of Things (IoT) 2013 to 2020 Market Analysis, 2013 4 Annual Global CEO Survey, PWC, 2015 5 From box to cloud, McKinsey 2015 SOCIAL NETWORKS Over 2 billion people now on social networks. 61% of CEOs think socially enabled business processes are strategically important for their business.4 INTERNET OF THINGS 212 billion “Things” will be connected by the end of 20203 BIG DATA 90% of the world data has been generated during the last 2 years1
6. 6. Maximize Innovation, Profitability, and Growth To maximize innovation, profitability, and growth, these issues of complexity need to be simplified. Otherwise, the impact on your business can be damaging: BUSINESS COMPLEXITY • Complex business processes -> leads to lower profits • Complex decision making -> leads to less innovation and slower growth COMPLEX BUSINESS PROCESSES non-value added activities LOWER PROFITS of profits lost by top 200 global companies. Global Simplicity Index, 2013 COMPLEX DECISION MAKING “Large global organizations have created so much complexity that businesses often struggle to bring good ideas to the marketplace profitably” McKinsey, 2014 LESS INNOVATION / SLOWER GROWTH Lower Revenue Growth vs. Innovation’s top performer over 5 years. Bain, 2015 10.2% 66% 40–80% “Large organizations can spend between 40% and 80% of their time on non-value-added activities” BCG, Complexity Report
7. 7. Drive Speed and Agility with a Holistic Approach Opportunities enabled by cloud computing Greater simplicity in design and execution Faster introduction of new digital business models and architectures Enhanced ability to create transactions that are “experiences” Improved collaboration within flatter hierarchies Better alignment of computing platforms withbusiness needs By taking a holistic approach to cloud computing, SAP Service and Support helps drive speed and resilience and enables: Unlock the Benefits of the Cloud with Service & Support Cloud computing offers: Business Agility High Availability Flexibility Simplified Operations Scalability SERVICE & SUPPORT UNLOCKS THE BENEFITS • BUSINESS AGILITY: It enables your business to take ideas from inception to completion very rapidly, and allows multiple failures at very low cost before achieving the competitive business edge the business seeks • SIMPLICITY: Advanced technologies much more accessible • SCALABILITY/FLEXIBILITY: You can move as little or as much as you want/can into the cloud from business and technical perspectives • PAY-PER-USE: Low overhead and minimal initial IT investment
8. 8. Increase Flexibility and Reliability and Speed Innovation Cloud Reduces IT Complexity to Speed Innovation This graphic shows what companies are spending on their existing on premise world. 72% is way too much time to just supporting the business as it is with upgrades, support, and managing the stack of everything that is now included in more of a cloud solution. With the cloud solution, we’re able to manage that and take that away so that the customers can focus more on the innovation. AS-IS BUSINESS EXPECTION Drive Business Innovation Keep the Lights On Keep the Lights On Drive Business Innovation Forrester IT Survey, 2013 72% 28% COMPLEXITY Decision making Business-process Technology INNOVATION Customer experience Employee engagement Resource optimization Networked economy of CIOs cannot respond timely to digital opportunities. Gartner, 2015 51%
9. 9. THE SOLUTION Run Simple with SAP Service and Support
10. 10. Simplify Complexity with Service Support SAP Service and Support helps you manage the big picture of an on premise and cloud environment. How? It enables you to take your complex business environment of applications and infrastructure, and simplify it in a way that doesn’t overlook all of the critical connection points within your environment. We simplify operations because we take more of the responsibility for keeping all of the components together and up to date. The left you see the typical things that an existing larger company would have to keep in balance. These are the spinning plates for the company. Keeping all of the data safe and the business solutions, the expansions, and simplify things through cloud services and our support suite. We look across this whole platform of complexity, monitor all systems, and deploy them consistently. By deploying consistently with SAP Services and Support, we’re able to maintain that consistency and security. (If you have a partner coming in that implements and does the deployment and then leaves, then, there’s a lot of explanation and re-explanation that has to go on as you go through upgrades, et cetera. Note: We’re not directly competing against partners because partners are an important part of the ecosystem. By going with this consistent approach, you’re able to avoid complexity.) middleware up to date takes a lot of work. They’ve got to monitor the infrastructure. They may have some add-on cloud applications that some of the line of businesses support separately that may have separate analytics and social engines and they’ve all got to manage it in a consistent, secure environment. It presents a picture of complexity in many ways; it’s the existing things that cause companies to have to spend 70% of their time on maintenance and upgrades. The right depicts this environment with SAP Service and Support. We’re able to take some of those challenges away and But beyond this ability to monitor and deploy consistently, we take ownership of the bigger challenge – ensuring the reliability of the connection points within your environment, because as one area changes or is upgraded, it is like to affect other areas affecting the whole environment. By taking a holistic approach, we’re able to have more consistent explanations, stable communications, accountability, and cross application monitoring across on premise, cloud, and cloud line of business. And that enables faster upgrades and quicker adoption of new innovations, all with the peace of mind that the rest of the stack is still going to work.
11. 11. Simplify Complexity with Service Support Application and Infrastructure Cloud Service and Support SAP Global Service Support SECURITY ANALYTICS SOCIAL MOBILE INFRASTRUCTURE EXTENSIONS AND INTEGRATIONS BUSINESS SUITE CLOUD APPS DATABASE MIDDLEWARE MIDDLEWARE DEPLOYMENT SUPPORT SECURITY MONITORING MOBILITY EDUCATION AND TRAINING CUSTOM EXTENSION AND INTEGRATION
12. 12. Take a Business-Driven Approach to the Cloud Cloud services that enable you to: RETHINK the way you run your business to accelerate innovation EVALUATE where cloud computing helps simplify operations MANAGE costs thru scalability, flexibility, simplicity, and agility Accelerate the Innovation-to-Adoption Lifecycle SAP SERVICE AND SUPPORT RETHINK Accelerate Innovation EVALUATE Simplify Business IT MANAGE Sustain Engagement • New business models • Innovation roadmap • Design thinking • Co-innovation • Simplified IT, processes and decision making • Simple migration to the cloud • Based on proven best practices • Focus on outcome and value realization • E2E engagement • Long-term relationship • SAP MaxAttention as foundation • Open to partners ACCOUNTABLE SERVICE AND SUPPORT ONE-STOP SHOP • One recommendation • Simplified global portfolio, contracting, and pricing • Expert-based global industry, LoB, and solution practices
13. 13. Rethink Your Business with Cloud Innovation Services We accelerate innovation by offering continuous value management including: • Understanding your business imperatives • Re-imagining processes, decision making, business models • Engaging Design Thinking to leverage creative potential • Defining the execution roadmap to success including co-innovation • Monitoring value realization However, each company is a different starting point on their journey to the cloud. Your company may have bought some cloud applications or maybe not. One of the first things we like to propose is the cloud advisory and strategy service for SAP solutions, which is a facilitated process to drive consensus and understanding among key business and IT stakeholders and SAP experts and yields a cloud roadmap. It delivers a shared image of: – The problem – The “to-be” business and IT solution – The path to success Make Innovation a Core Competency The cloud advisory and strategy service for SAP solutions enables you to evaluate your business priorities through a process which includes design thinking and an evaluation of the priorities that yield the best return on investment. It then offers a solution path, which may be to adopt cloud. It may be to adopt the combination of cloud and on premise, but the purpose of this service is to develop a roadmap that outlines how to use the right technologies in the right way, including cloud, to get there. BUSINESS PRIORITIES DESIGN THINKING RIGHT EXPERTS ALIGNED SOLUTION PATH
14. 14. Capture the Digital Transformation Opportunity Hyperconnectivity will reinvent the world economy; individuals, businesses and societies are becoming interconnected in real time, leading to a new Digital Economy that is more collaborative, intelligent, responsive, and efficient with dramatic increases in productivity and economic value. The Digital Economy will transform the way we live and work, how business runs, and how society functions – and do this in a time frame that is radically shorter than any other major economic transition in history. Having the right applications, platform and the complete service and support framework will ensure it delivers the competitive value to set companies apart. » Learn more about the Digital Economy at sap.com/digital-economy An era of unprecedented change fueled by hyper-connectivity Four Things That Change The Way We Learn In The Digital Economy ACTIVATE (e.g., devices, equipment, employees, products, channel, suppliers, customers) OPTIMIZE (e.g., infrastructure utilization, speed to market, customer service, capital workforce) TRANSFORM (e.g., business models, customer experience, offerings, processes, production, distribution) GROWTH EFFICIENCY Digital economy is...connected Connected every device, system, and service we use 2.5 billion Connected people on social networks by 2020 75 billion Connected devices by 2020 $65 trillion Global business trade by 2020 THEINTERNETOFTHINGS + Plan for the digital economy now
15. 15. Simplify Operations and Focus on Business Outcomes We evaluate where cloud simplifies the business and IT by focusing on business outcomes by: • Understanding the desired outcome • Engaging and expert network • Orchestrating across full SAP domain • Providing holistic solution proposal The cloud is not a solution by itself. We have integrated service across SAP cloud and on premise and we’re able to orchestrate the support both through deployment and support with one consistent group. PRODUCTIZED SERVICES (SAP Best Practices, RDS, A2O) ALL DEPLOYMENT MODELS SOFTWARE SOLUTIONS Simplify Service Support Engagements The cloud is not a solution by itself. We have integrated service across SAP cloud and on premise and we’re able to orchestrate the support both through deployment and support with one consistent group. PRODUCTIZED SERVICES (SAP Best Practices, RDS, A2O) ALL DEPLOYMENT MODELS SOFTWARE SOLUTIONS DESIRED OUTCOME ORCHESTRATE EXPERT NETWORK One Lead • Consulting • Custom Development • Support • Education • Cloud delivery INTEGRATED SERVICE SUPPORT
16. 16. Manage Service Support Across the Enterprise Through a sustained engagement, we enable companies to manage costs across cloud and on premise by focusing on a Customer Lifecycle Management and Support Strategy that includes: • Customer Lifecycle Management for continuous value realization • Continued expansion of Support value for customers • Seamless end-to-end Support experience in hybrid landscapes • SAP Enterprise Support as foundation for all solutions and deployment options SAP ENTERPRISE SUPPORT OperateBetter Innovate Better IntegrateBetter On-Prem ise H ybrid SAP ONE Support Cloud Implem ent Better Leverage B etter On-Premise and Cloud r ecommend. experience. realize. engage. Customer SAP Enterprise Support SAP ONE Support+ Customer Lifecycle Management+ BUSINESS OUTCOME FOCUS • Holistic Solution Approach • Premium Engagement Foundation
17. 17. THE OUTCOME Reduced business complexity and accelerated innovation
18. 18. Enable Innovation through Cloud Services You’ll be able to focus on the business and, have great competitive advantage because you’ll be able to accept innovations that differentiate your business because the platform is more stable. AS-IS TO-BE Drive Business Innovation Keep the Lights On Keep the Lights On Accelerate Innovation Forrester IT Survey, 2013 72% 28% REDUCE BUSINESS IT COMPLEXITY IT Spending COST REVENUE COMPETITIVE ADVANTAGE
19. 19. Develop a Focused Cloud Strategy and Roadmap As you consider the cloud, how do you get there and what are the right priorities? One of the ways SAP Service and Support does that is through the cloud advisory service, which consists of these steps. This shows we know how to help customers transform with IT, be it cloud, ERP, etc. STEP 1: Cloud Discovery Workshop STEP 2: Cloud Maturity Assessment STEP 3: Cloud Solution Fit Analysis STEP 4: Cloud Architecture Design STEP 5: Cloud Transformation Roadmap STEP 6: Cloud Business Case Calculation SAP Cloud Advisory Service Address a new era of unprecedented change through simplification and innovation. Follow these four simple steps to determine how cloud solutions, services, and support from SAP can enhance your company’s agility, performance, and competitiveness. Free Cloud Report within 5 days! GET STARTED FOR FREE TODAY! SIGN UP for a FREE business scenario recommendation. • LEARN MORE about the cloud advisory and strategy service. © 2015 SAP SE. SAP and the SAP logo are trademarks and registered trademarks of SAP SE. 4 SIMPLE STEPS TO CREATE A HYBRID CLOUD STRATEGY © 2015 SAP SE. SAP and the SAP logo are trademarks and registered trademarks of SAP SE. Run Simple 01 02 03 04 REGISTER Register for a FREE business scenario recommendation at: cloudapps.suiteonhana.com UPLOAD DATA SAP ERP production usage data • Current system landscape • Any SAP Cloud portfolio subscriptions The report can help you plan a hybrid cloud strategy that yields the greatest business benefit. For deeper insight, SAP cloud experts are available for a thorough review of the report’s recommendations and to build a transformation roadmap. Receive a FREE report with recommendations related to: LINE OF BUSINESS Finance • HR • Procurement Sales Service SAP CLOUD PORTFOLIO SAP • Ariba • SuccessFactors BUSINESS INSIGHT Understand Current Usage Justification to Management of Usage Information to Support Budget Plans Clear Strategy to Hybrid Environment RECEIVE REPORT REVIEW REPORT Free Cloud Report for SAP Customers (Business Scenerio Recommendations) Streamline the Journey to the Cloud CLOUD TRANSFORMATION METHODOLOGY We’ve got a consistent transformation methodology to the cloud. We’ve got tools and accelerators to help with that journey to the cloud, all the way from looking at the maturity and some of these are actual tools that people run through the business solution selector which helps recommend based on usage patterns. Cloud Maturity Model Cloud Business Solution Selector Cloud Reference Architecture Cloud Business Case Calculator Cloud Business Transformation Methodology CLOUD TOOLS ACCELERATORS STRATEGY AND ROADMAP FOR CUSTOMER CLOUD EXPERIENCE We got cloud reference architecture which helps accelerate the deployment. And then we’ve got the cloud business case calculator and transformation methodology. So, it’s bringing together all of these elements, with an experienced team, providing a consistent, low-risk approach.
20. 20. Experience a Holistic Engagement We offer service and support through each phase of the cloud journey, from initial advice through implementation, learning, solution extension, operation, and optimization. ADVISE • Value identification • Solution design and architecture IMPLEMENT • SAP Best Practices package • Migration • SAP Launch methodology • Integration validation • Rapid prototyping LEARN • SAP Learning Hub site • SAP Enterprise Support Academy program EXTEND • Custom code development • Refactoring • Gap validation • Custom code management RUN • Application management • Go-live support • Hypercare OPTIMIZE • Co-innovation • Business process management
21. 21. Customer Success Stories SAP Services Enhances NFL Fantasy Football League Fan Experience SAP Services Helping McLaren Run Better Schaidt Innovations: SAP ERP on HANA in the cloud FC Bayern Munich: Simplicity as key to achieve sporting commercial goals Norwegian Cruise Line Runs Simple with SAP Heidelberger Leben Runs SAP ERP in the HANA Enterprise Cloud
22. 22. Wrap-up and Key Takeaways Cloud Strategy Conversation THE OBJECTIVE Address a new era of unprecedented change through simplification and innovation THE SOLUTION Run Simple with SAP Service and Support THE OUTCOME Reduced business complexity and accelerated innovation Cloud Strategy Steps SAP Service and Support helps companies accelerate, simplify and sustain a stable and reliable IT environment while integration cloud solutions, that allows you to address a new era of unprecedented change through simplification and innovation. Explore Cloud Solutions from SAP All along your journey to the cloud solutions from SAP including our platform, managed services, solutions, technology, and infrastructure. It includes line-of-business cloud applications from SuccessFactors, Ariba, and Concur. Technology Expertis e Education Services Optimization Services Assessm en t Services Advisory Services Advisory Services Services Deploym ent Services Support BestPract ices Indus tryExpertise Unlock the Power of Innovation COMPLETE Supporting the entire lifecycle FLEXIBLE Fast and secure engagement VALUE DRIVEN ENGAGEMENTS Driving ROI and Time-to-Value GLOBAL DELIVERY Consistent compliant and accessible + Integrated, outcome based services
23. 23. THANK YOU! Please visit our website to learn more about our SAP Service and Support offerings »
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